Who We Are
Your Recommended HVAC & Plumbing Experts in Framingham, Massachusetts
With over 10 years of hands-on experience, our team at Harbor Home Services brings skill and dedication to every HVAC and plumbing project. We began our careers working for well-known companies, learning the ins and outs of the trade and seeing firsthand the frustrations homeowners and property managers face when contractors don’t deliver.
We knew there had to be a better way, so we set out to build a business that stands apart from the rest in the HVAC industry. What makes us different? We hold both a plumber’s license and EPA certification, and we offer true 24/7 service.
Our approach is simple: do what we say, show up when promised, and solve problems the right way, no shortcuts, no surprises. Many companies talk about customer service, but few follow through.
For us, reliability means answering your call, respecting your schedule, and delivering clear communication at every step. Our clients know we prioritize quality over speed, taking the time to fix issues properly instead of rushing through the job. We’re proud to serve the Framingham, Massachusetts community and nearby neighborhoods, building long-lasting relationships with residential homeowners, property managers, and small commercial clients.
Every project is treated with the same level of care and attention, whether we’re handling routine HVAC maintenance, heating, indoor air quality, water heater, tackling a complex general plumbing, or upgrading water filtration systems. Our deep roots in the area mean we understand local needs, from keeping homes comfortable during Massachusetts’ tough winters to addressing aging plumbing in historic properties. At Harbor Home Services, we believe excellence comes from commitment, integrity, and honest work. We don’t just provide HVAC and plumbing services; we deliver value you can count on. Let us show you the difference our team brings to every job.
The Principles That Guide Our Work
Reliability
Being dependable means more than just showing up, it’s about doing what we say, every time. Our clients know they can count on us to answer the phone, arrive on schedule, and follow through until the job is done right. We’re committed to earning your trust, whether we’re troubleshooting a tricky HVAC issue or repairing a plumbing leak. It’s our goal to build long-term relationships through consistent, honest service and a reputation for always putting the customer first.
Commitment to Quality
We believe quality is the foundation of everything we do. Every repair, installation, and maintenance call is handled with care and precision, never shortcuts or rushed jobs. By prioritizing quality over quantity, we ensure that every solution is reliable and built to last. Our technicians take time to properly diagnose issues, explain options, and complete the work with attention to detail. We want our customers to feel confident that their HVAC or plumbing system will perform when it matters most.
Communication
Clear, respectful communication sets us apart in a crowded industry. From your first call to the final handshake, we keep you informed and involved. We answer questions, explain our process, and offer transparent pricing with no surprises. Our responsiveness means you’ll never be left wondering when we’ll show up or if we’ll finish the job. We believe that open communication is the key to a smooth, stress-free experience and customer satisfaction on every project.